Refund policy
Return Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be unused and in the same condition you received it, with all original packaging, tags, and accessories included.
To start a return, contact us at support@dealoyepk.com with your order number, a description of the issue, and photos/video of the product. Our team will review your request and respond within 2–3 business days with next steps.
Please do not send items back without first requesting a return and getting approval from us.
Damages and issues
Please inspect your order as soon as it arrives. If the item is defective, damaged, or you received the wrong item, contact us right away so we can make it right.
Exceptions / non-returnable items
For hygiene and safety reasons, the following cannot be returned unless defective:
- Innerwear, personal care, and cosmetic items
- Opened electronics or items with tampered seals
- Items marked as final sale or custom-made
Change of mind
We're currently unable to accept returns for change of mind. Returns are only accepted for defective, damaged, wrong, or significantly different items (see Eligibility above).
Refunds
Since DealOye PK operates on Cash on Delivery, once your return is received and approved, you can choose:
- A free replacement of the item, or
- A refund to your bank account, Easypaisa, or JazzCash, processed within 5–7 business days of us receiving the item
Return shipping costs for defective, damaged, or incorrect items are covered by DealOye PK.
Cancellations
Orders can be cancelled free of charge any time before they are shipped. Once shipped, an order cannot be cancelled, but you can request a return after delivery if it's eligible under the policy above.