FAQ

Frequently Asked Questions
Ordering
  • Q: How do I place an order?
    Browse our store, add items to your cart, and checkout with your name, address, and phone number. No account required.
  • Q: Do I need to pay online?
    No. We only accept Cash on Delivery (COD). You pay the courier when your order arrives.
  • Q: Can I cancel my order?
    Yes, orders can be cancelled free of charge any time before they are shipped. Once shipped, cancellation is not possible, but you may request a return after delivery if eligible.
  • Q: How will I know my order is confirmed?
    Our team will confirm your order via call or WhatsApp within 1–2 business days.
Shipping & Delivery
  • Q: Do you deliver nationwide?
    Yes, we deliver across Pakistan, including Karachi, Lahore, Islamabad, Peshawar, Quetta, and more.
  • Q: How long does delivery take?
    Orders are delivered within 3–7 business days from the date of dispatch, depending on your location.
  • Q: How can I track my order?
    Once shipped, we send tracking details via WhatsApp so you can monitor your delivery status.
  • Q: What if my delivery is delayed?
    Delays can occasionally happen due to weather, courier volume, or remote locations. We'll keep you informed if there's a significant delay.
Returns & Refunds
  • Q: What is your return policy?
    You can request a return within 7 days of delivery if the item is defective, damaged, wrong, or significantly different from what was described.
  • Q: Can I return an item if I just changed my mind?
    Unfortunately, no. We only accept returns for defective, damaged, wrong, or significantly different items.
  • Q: How do I request a return?
    Email us at support@dealoyepk.com or WhatsApp us with your order number, a description of the issue, and photos/video of the product.
  • Q: How will I get my refund?
    You can choose a free replacement or a refund via bank account, Easypaisa, or JazzCash within 5–7 business days of us receiving the returned item.
General
  • Q: How can I contact you?
    Email us at support@dealoyepk.com or WhatsApp us. We respond within 1–2 business days.
  • Q: Are your products original/authentic?
    Yes, all products listed on DealOye PK are sourced from verified suppliers and checked for quality before dispatch.